Comodo is a global leader in cyber security solutions including antivirus, internet security, firewall, endpoint security , cloud based solutions and other PC security software for enterprises and consumers .
For residents of the European Economic Area (EEA), Comodo Security Solutions, Limited (Registration number 06505055) is the data controller responsible for your personal data
There are several ways we may obtain information about you, including through (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties. This includes data that identifies you personally whether directly (i.e. your name) or indirectly (i.e. information about your online use). See more at : CSS Information Collection.
Information You Provide
Personal information is collected from you when you choose to share it, such as when you are prompted for information when you subscribe to the Services, us e a Comodo website, download a product, sign up for email, or request further information. The information we collect may include your name, address, email address, telephone or mobile number, IP address, and – if you’re making a purchase – payment information.
You may also provide us with certain information in connection with specific actions
If you make a purchase from us, we store an anonymized token and information (such a s the last four digits and expiration date of a credit card , and billing address), or other payment information (such as via PayPal or Apple Pay), depending on the form of payment you choose.
Personal information submitted through a forum, bulletin board, testimonial, or chat room operated by Comodo may be collected, used, and read by third parties, including other users. Comodo is not responsible for any information submitted through these services. We occasionally request information from customers via surveys. Participation in these customer surveys is voluntary. Survey information is used to improve this web site and our services and products
Information Automatically Collected
With your consent, Comodo may contact customers about offers and opportunities from Comodo or its business partners, to conduct surveys, and gather feedback.
Personal information includes data that identifies you personally whether directly (i.e., your na me) or indirectly (i.e., information about your online use). If you are located in California, IP addresses are considered personal information .
For Comodo Security Solutions, Inc. products and services, additional information collection is described in t he policy at CSS Information Collection
Comodo's websites use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to evaluate the use of the Comodo site. Google Analytics places a third party cookie on your computer that is then used to compile reports of visi tor traffic and internet usage. Google Analytics does not have a database of individual profiles for each visitor and only collects aggregate data
We may automatically collect your IP address , which can be collected as part of web server log s , or other unique identifier or information from the computer, mobile device, tablet or other device you use to access the Services, including the browser type, device type, operating system, software and software version, hardware model, mobile network information, and the domain name from which you accessed the Services. We also may collect information about your use of the Site, including the date and time you visit the Services, the areas or pages of the Services that you visit, the amount of time you spend viewing or using the Services, the number of times you return to the Services, other click - stream or site usage data, emails that you open, forward or click - through to our Services, and other sites that you may visit The data may be used to help diagnose problems with our servers, analyze trends, track users’ web page, email and mobile application movements/activities, help identify or gather broad demographic information for aggregate use .
We collect general information about where traffic and purchases on our Services are coming from around the world. This is used at an aggregate level (that does not identify individual users) to create reports to better understand our engagement with users.
With your express permission, certain Comodo Services, such as Comodo Mobile Security and Comodo Anti - Theft, allow the applications access to Global Positioning Data (GPS), cellular network, Google Analytics or other similar data. When requested by you, these applications also specifically access, modify and delete personal data and may send emails or messages from your device. Please review the end - user licensing agreement for each application or product and the associated permissions to obtain further details for a particular Service .
Information from Third Parties
We may also receive personal information from third parties.
Third Party Features
We will have a lawful basis for processing your data if:
We may use your information when we have a lawful basis for processing such information, including for customer services and transactional purposes, and advertising customization and analytics purposes
We may also use the information we collect from and about you for any of the following purposes:
Additionally, if you use the Services to connect with third party services you authorize us to use information from and about you, on your behalf, to interact with these third party services based on your requests.
Comodo will share aggregated demographic and other inf ormation with our partners and affiliates (such as our sponsors, partners, advertisers, advertising networks, advertising servers and analytics companies or other third parties in connection with marketing, promotional, and other offers, as well as product information). It may also be shared in the event of the sale of a business or business assets. Your information may also be shared with third parties we identify at the time you provide your personal information or otherwise with your consent. You have the option to opt - in to receive direct marketing from these selected third parties .
Information provided to Comodo will be protected by Comodo and not sold or rented to any unrelated third parties without your express consent, except that Comodo may discl ose data to its affiliates and business partners who have established similar privacy standards, when legally obligated to do so, or if disclosure is required to protect the rights over Comodo, Comodo's customers, or the users of Comodo's services. Comodo may also share aggregate demographic data that does not contain any personal information.
We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, we will retain your information for as long as your account is active or as needed to provide you services; and after that, we will keep the personal information for a period which enables us to handle or respond to any complaints, queries or concerns relating to your account. Your information may also be retained so that we can continue to improve your experience with us .
We retain the identifiable data we collect directly for marketing purposes for as little time as possible, after which we employ measures to permanently delete it or, in some cases, anonymize or de - identify the data. We will periodically review the personal information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for it to be retained.
We respect your privacy rights and provide you with reasonable access and rights to the p ersonal d ata that you may have provided through your use of the Services. If you live in the European Economic Area (EEA), and wish to access, amend, delete, or transfer any personal information we hold about you, you may contact us as set forth in the "Contact Us" section.
You may update, correct, or delete your account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or w ithin a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
You may decline to share certain personal information with us, in which case we may not be able to provide to you some of the features and functionality of the Services. 052518 At any time, you may object to the processing of your personal information, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact firstname.lastname@example.org . You also have a right to lodge a complaint with data protection authorities
Cookies, Tracking Options and California Do Not Track Disclosures
For California Residents : Certain parts of our Services require cookies. You are free to adjust your device or Internet browser settings to limit certain trackin g or to decline cookies, but by doing so, you may not be able to use certain features on the Services or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s "Help" section for more information on how to delete and/or disable your device or browser from receiving cookies or controlling your tracking preferences.
Interest-Based Advertising Choices
To understand your choices for receiving more relevant advertising provided on the Service or across other websites and online services, please review the information below:
To learn more about such interest - based advertising, and to opt out of such collection and use for interest - based advertising by the Digital Advertising Alliance (DAA) participating companies, please visit http://www.aboutads.info/choices/ . To opt out from the use of information about your online activities for interest - based advertising by Network Advertising Initiative (NAI) member companies, please visit http://www.networkadvertising.org/choices/.
Even if you opt out, you still may receive advertising from us that is not customized based on your use of the Services or usage information, or advertising from other third parties if they are not a DAA or NAI participating company
Other Choices Concerni ng the Use and Disclosure of Your Information
You may occasionally receive information on products, services, and special deals from Comodo or may receive informational newsletters. Customers are given the opportunity to 'opt - out' of having information used for purposes not directly related to the Comodo service at the point where the information is requested. Customers who consented to receive marketing from Comodo may also elect not to receive additional promotional communications using the opt - out link provided in each promotional email or by emailing email@example.com . Customers may not opt - out of receiving service announcement updates as they contain important security information about the services. If you receive marketing communications from one or more Comodo affiliates, you must opt - out individually from each of the affiliates from which you are receiving brand - specific marketing communications.
Your California Privacy Right
If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes . To make such a request, please contact us . You must put the statement "Your California Privacy Rights" in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
Non - affiliated third parties are independent from Comodo and if you wish to receive info rmation about your disclosure choices or stop communications from such third parties, you will need to contact those non - affiliated third parties directly.
Comodo sites, products and services are not directed to children under the age of 13 (up to age 16 in some countries) and we do not knowingly collect personal information from children under the age of 13 (up to age 16 in some countries) . If we become aware that a child under the age of 13 (up to age 16 in some countries) has provided us with personal information, we will take steps to delete such information from our files as soon as possible .
Comodo protects information both online and off - line. The transmission of information, including any payment information, is encrypted and protected using secure sockets layer (SSL) technology . Stored customer information is kept in a secure environment where access is restricted to employees who need the information to perform a specific job (for example billing administration or the development team). Employees are required to use password - protected screen - savers and keep their computers up - to - date.
Comodo is a global business and it, or its service providers, may process, transfer, and store information about our users on servers located in a number of countries outside the European Economic Area (EEA), including in the United States. Since we are committed to protecting your information, we take steps to ensure that there are appropriate safeguards in place when we transfer that data.
In the course of providing Services or otherwise, your data will be transferred to numerous countries including the United States . In some of these locations, data protection laws may be less stringent than in your country. To ensure that your data is adequately protected, we transfer your data subject to suitable safeguards being in place.
In particular, where we transfer your information outside the EEA , we rely on standard EU Model Clauses approved by the European Commission and we transfer the information in accordance with applicable laws and using adequate and appropriate safeguards.
To find out more about how we safeguard your information (including obtaining a copy of such safeguards) in relation to transfers outs ide the EEA, please contact us at DPO - GDPR@comodo.com.
For individuals outside the European Economic Area:
Comodo Security Solutions, Inc.
3rd Floor, 26 Office Village,
Clifton, New Jersey, U.S.A.
Attention: Privacy Coordinato
For individuals in the European Economic Area:
Comodo Security Solutions, Ltd
3rd Floor, 26 Office Village,
Trafford Road, Salford
Manchester, M5 3EQ, United Kingdom
Attention: Data Protection Officer
The Comodo website contains links to external websites which are outside the scope of this privacy statement. Comodo is not responsible for the privacy practices of such other sites and does not control the accuracy of information displayed by such websites
We collect your personal information for the user experience. Without some information about you, such as your email address, the service provided by the app is greatly diminished and loses its value. We also collect information generated as you use our services, as well as information from third parties, like when you access our services through your Facebook Login or your Google Login.
You may choose to give us certain information when using our services. This includes:
In addition to the information you provide us directly, we receive information about you from others, including:
When you use our services, we collect information about which features you've used, how you've used them and the devices you use to access our services. See below for more details:
Usage Information: We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, time spent in the app, features you've been using, advertising that you click on).
Movement Data: Movement data (GPS location data) is collected as part of the protection services (e.g. CMS' anti-theft feature, which is an upcoming feature.)
Device information: We collect information from and about the device(s) you use to access our services, including:
Our VPN feature is intended to provide for secure and private internet browsing to be used in accordance with all applicable laws. In our VPN feature, we collect information from and about the device(s) you use to access our VPN feature, including:
From when you open the VPN feature
If you wish to opt out of interest-based tracking through your mobile device, you can do so through your device "settings", as follows (but please note that the below is for informational purposes only and Apple, Google, or other device platforms may change the manner in which their "opt out" settings work at any time): Please note that if you opt out through these settings, you will continue to receive advertising after you opt-out, but it may not be tailored to your interests. For instance, that advertising may be based on your real-time or "contextual"application usage or general location inferred from IP address.
The reason we use your information is to deliver and improve our services. Additionally, we may use your information to help keep you safe and to communicate with you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.
Link the various apps and devices you use, so that you can enjoy a consistent experience of our services on all of them. This will allow us to form a single view of your use of our services, so you can easily access your content on multiple devices. For this purpose and better user experience generally, we may use and combine your personal information which we collect across different services used by you.
Since our goal is to provide the best service we can to you, the main sharing of users' information is with service providers and partners who assist us in operating the services, with other CSS companies and, in some cases, legal authorities. Read on for more details about how your information is shared with others.
We share your information with other CSS companies to:
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; or (iii) to protect and defend the rights, property or safety of our company, our users, our employees, or others.
We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties and/or to comply with applicable law; (iii) to enforce our agreements or policies with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and after it is received. CSS security protections are meant to protect against unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure. We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.
We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately at firstname.lastname@example.org
Our services are intended for general audiences over the age of 13 years old (or over the age of 16 if you are resident in the EEA). We do not knowingly collect information from children under the age of 13 years old, or 16 years old in the EEA. If you are not over 13 years old (or 16 years old in the EEA) then DO NOT DOWNLOAD OR USE THE SERVICES. If you believe that we may have personal information from or about a child under the age of 13 years old (or over the age of 16 if you are resident in the EEA), please contact us at email@example.com and we will promptly delete that personal information.
We want you to be in control of your information and be aware of your privacy rights, so here are a few key points to remember:
Depending on your location you may have some or all of the following rights in relation to how we use your personal information:
If you wish to exercise any of these rights or wish to object to our use of your information, please write to us at the address listed below and we will consider your request in accordance with applicable laws.
Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on the rights and freedoms of another person. For example, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore.
For your protection, we may ask you to provide proof of identity before we can answer the above requests.
Sharing of information sometimes involves cross-border data transfers, for instance to the United States of America and other jurisdictions. The United States, European Economic Area ("EEA") Member States, and other countries all have different laws. When your information is moved from your home country to another country, the laws and rules that protect your personal information in the country to which your information is transferred may be different from those in the country in which you live.
The European Commission has adopted standard contractual clauses (also known as Model Clauses), which provide safeguards for personal information that is transferred outside of the EEA. We use these Model Clauses.
We retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active or as needed to provide the services to you. We will also retain and use your information to the extent necessary:
Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.
This policy may change over time. We will notify you of any material changes so that you have time to review the changes.
For our European users, our Data Protection Officer is responsible for ensuring your rights are respected and to review and oversee how we collect and use your personal information. The Data Protection Officer can be reached by contacting firstname.lastname@example.org.
If you live in the EEA:
Comodo Security Solutions, Ltd.
26 Office Village (3rd floor)
Exchange Quay, Trafford Road, Salford
Manchester, M5 3EQ, United Kingdom
If you live outside the EEA:
Comodo Security Solutions, Inc.
1255 Broad Street
Clifton, NJ 07013, USA
Attn: Privacy Officer/Legal Dept
If you live in the EEA, you may also file a complaint with your local data protection regulator.