Remote Monitoring and Management (RMM) Explained


What is RMM?

Remote Monitoring and Management (RMM), also known as network management (or) Remote Monitoring Tool, is a type of software presents to help Managed Services Providers (MSPs) and systems administrators with a multi-layered, cloud-based toolset to efficiently manage Windows, Mac and Linux systems.

Cloud-based monitoring and management of Windows, Mac & Linux endpoints with integrated Professional Services Automation, Application Management and Endpoint Security Management

  • Manages local and remote system health including services & processes
  • Blazingly fast screen-sharing with file transfer
  • Pre-scripted automated remediation of common break-fixes
  • Application lifecycle management - install, patch and uninstall Windows and 3rd party programs
  • First-party integration of industry's leading endpoint security solution
  • Integrated service desk for support ticket management with administrator and client portals

Comodo's Remote Monitoring & Management SaaS with embedded Professional Services Automation, Application Management and Endpoint Security Management offers the system's administrator and Managed Services Provider 360-degree visibility and complete intervention-capable endpoint governance.

Comodo Remote Monitoring and Management (CRMM) presents Managed Services Providers (MSP) and systems administrators with a multi-layered, cloud-based toolset to efficiently manage Windows, Mac and Linux systems.

CRMM grants administrators panoramic insight and control over the systems they manage by combining an endpoint monitoring and alerting solution with ultra-fast remote desktop sharing, professional services automation (PSA), robust ticketing sub-system, application life-cycle management, process and service management, endpoint security management and customizable scripting for automated break-fixing.

Layer one of our RMM toolset allows system administrators and MSPs to define granular monitoring policies for excessive hardware usage systems under their control and to receive alerts as newly opened support tickets. Tickets can then be remediated in an automated fashion using predefined or custom scripts or by using the file transfer capable screen-sharing feature. CRMM even includes a 'rescue' mode, allowing the admin to connect to a machine that may not be starting up properly.

Layer two presents 360o visibility over all processes and services running on managed endpoints and allows the administrator to terminate resource intensive, suspicious or unwanted processes and to stop or start services.

Layer three allows end-users to open support request tickets and track the ticket's status. Helpdesk team members can also create tickets and manage them through assignment and delegation and/or prioritization according to SLA or age.

Layer four offers the ability to define SLAs within the context of the PSA feature, ensuring that any incoming requests are always prioritized accordingly.

Layer five adds network-wide application management. Comodo Free RMM is able to deploy applications, patch them as required and also to uninstall applications when they are no longer required.

Layer six is the granular management of the industry-awarded Comodo Endpoint Security. CES delivers complete protection for endpoint machines by automatically running all untrusted and unknown processes inside an isolated container where they cannot access other processes or write to the file system of the underlying operating system. Automatic containment works alongside a myriad of cutting edge security technologies in CES, including antivirus, firewall and host intrusion prevention, to provide comprehensive threat prevention for endpoint systems.


  • Advanced, real time remote intervention tools with our own protocol.
    • Shell Execute with ability to do batch scripts. (Perl and Python are also available)
    • Process Explorer
    • Service Manager
    • Drivers manager
    • Native Applications Manager
    • Network Connections Manager
    • Applications Installer
    • File Transfer
    • Hardware Monitor Tool
    • Registry Cleaner
    • Disk Cleaner
  • Built-in "Procedure Wizard" allows administrators to quickly create and reuse fixes for common endpoint problems.
  • Very fast remote screen acquisition and control using a proprietary, custom-built protocol.
  • Patent Pending rescue option. Administrators can restart devices in rescue mode and connect via C4 to fix problems that are preventing an endpoint from restarting.
  • Integrated service desk with fully fledged ticketing system, including dedicated admin, agent and customer portals.
  • Patch management for Windows, Linux and MAC OS with 3rd party software patching capability.
  • Security management with Comodo Endpoint Security, the industry's most secure endpoint security solution.


Is this an installed application? Do I need a server to use the RMM solution?

Comodo's RMM is cloud-based so you do not need to provision a server to manage your local or remote systems.

What does it monitor?

It monitors CPU usage, RAM usage, swap-file usage, hard-drive space, network connections, services, processes and applications.

What can I do if the monitors trigger alerts?

You could apply the built in scripts or build your own batch scripts (or Perl or Python for that matter) . You could also terminate processes, start or stop services, install/patch/uninstall applications. You could run 1st party system maintenance tools or use our registry or disk cleaner utilities. You may prefer to create a screen-sharing session using our proprietary technology, which includes a file-transfer function, to any machine anywhere to resolve any issues.

What happens if the Operating system doesn't load? Can I do any of those actions listed above?

Yes. Our patent-pending 'Rescue' mode allows you to connect to the machine so that you diagnose and fix the OS startup problem. From there you can create a permanent fix for what caused the problem in the first place.

What about ticketing?

Our RMM tool comes with PSA (Professional Services Automation) whereby you, your managed users and predefined events can open tickets. You can even define SLA levels as part of your managed entities 'group policy' and have our RMM tool prioritize your tickets for you.

You are also able to transfer tickets to peer or senior administrators or delegate tickets to the appropriate department to ensure your users receive the best possible service.

I can perform Patch Management too?

Absolutely. We patch 1st and 3rd party Windows, Mac and Linux software.

Does it come with AV management or do I have to pay extra for that?

Our RMM tool includes Comodo Endpoint Security, Comodo's industry-recognized, award-winning threat prevention. CES provides defense-in-depth protection for network endpoints by deploying multiple, interwoven layers of security, including always-on antivirus, firewall, host intrusion prevention, automatic sandboxing and file rating/reputational lookup. The flexible architecture of the solution means that, if you already have a preferred AV solution, you can greatly strengthen those defenses by deploying only the sandbox.

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The managed endpoint requires either:

1. Operating system

a) Microsoft® Windows™ client family:

  • Windows XP x86
  • Windows Vista x86 & x64
  • Windows 7
  • Windows 8

b) Microsoft® Windows™ Server family:

  • Windows 2003 Server (SP2 or higher) x86 and x64 editions
  • Windows 2003 Small Business Server
  • Windows 2003 Small Business Server R2
  • Windows 2008 Server (SP2 or higher) x86 and x64 editions
  • Windows 2008 Small Business Server
  • Windows 2008 Server R2
  • Windows 2011 Small Business Server
  • Windows 2012 Server

c) Linux OS

  • Ubuntu 12.4

2. Hardware

  • Disk space: Minimum 100MB
  • Memory: Minimum 100MB
  • Processor: Single-core 1.8GHz or better

As a time-limited introductory offer, Comodo's RMM tool is zero-obligation, no - risk, 100% free.