RMM (Remote Monitoring and Management)

RMM

What is RMM?

Remote Monitoring and Management (RMM), also known as network management (or) Remote Monitoring Tool, is a type of software presents to help Managed Services Providers (MSPs) and systems administrators with a multi-layered, cloud-based toolset to efficiently manage Windows, Mac and Linux systems.


Cloud-based monitoring and management of Windows, Mac & Linux endpoints with integrated Professional Services Automation, Application Management and Endpoint Security Management

  • Manages local and remote system health including services & processes
  • Blazingly fast screen-sharing with file transfer
  • Pre-scripted automated remediation of common break-fixes
  • Application lifecycle management - install, patch and uninstall Windows and 3rd party programs
  • First-party integration of industry's leading endpoint security solution
  • Integrated service desk for support ticket management with administrator and client portals

Comodo's Remote Monitoring & Management SaaS with embedded Professional Services Automation, Application Management and Endpoint Security Management offers the system's administrator and Managed Services Provider 360-degree visibility and complete intervention-capable endpoint governance.

Comodo Remote Monitoring and Management (CRMM) presents Managed Services Providers (MSP) and systems administrators with a multi-layered, cloud-based toolset to efficiently manage Windows, Mac and Linux systems.

CRMM grants administrators panoramic insight and control over the systems they manage by combining an endpoint monitoring and alerting solution with ultra-fast remote desktop sharing, professional services automation (PSA), robust ticketing sub-system, application life-cycle management, process and service management, endpoint security management and customizable scripting for automated break-fixing.

Layer one of our RMM toolset allows system administrators and MSPs to define granular monitoring policies for excessive hardware usage systems under their control and to receive alerts as newly opened support tickets. Tickets can then be remediated in an automated fashion using predefined or custom scripts or by using the file transfer capable screen-sharing feature. CRMM even includes a 'rescue' mode, allowing the admin to connect to a machine that may not be starting up properly.

Layer two presents 360o visibility over all processes and services running on managed endpoints and allows the administrator to terminate resource intensive, suspicious or unwanted processes and to stop or start services.

Layer three allows end-users to open support request tickets and track the ticket's status. Helpdesk team members can also create tickets and manage them through assignment and delegation and/or prioritization according to SLA or age.

Layer four offers the ability to define SLAs within the context of the PSA feature, ensuring that any incoming requests are always prioritized accordingly.

Layer five adds network-wide application management. Comodo Free RMM is able to deploy applications, patch them as required and also to uninstall applications when they are no longer required.

Layer six is the granular management of the industry-awarded Comodo Endpoint Security. CES delivers complete protection for endpoint machines by automatically running all untrusted and unknown processes inside an isolated container where they cannot access other processes or write to the file system of the underlying operating system. Automatic containment works alongside a myriad of cutting edge security technologies in CES, including antivirus, firewall and host intrusion prevention, to provide comprehensive threat prevention for endpoint systems.

Overview/History of RMM

Remote monitoring and management (RMM), also known as remote monitoring software or network management, is a particular type of software that has been designed to help managed IT service providers (MSPs) remotely and proactively monitor networks, client endpoints, and computers.

Computers originated in the 1950s; however, it wasn't until the early 1990s that the first standard network management tools were extensively widespread in conjunction with the first Simple Network Management Protocol (SNMP). Till this time, on-site servicing was needed using a break-fix model. For instance, when something went wrong, the clients would ask their IT technician to physically go to the computer or server in order to troubleshoot the problem. As this process continued, support technicians, on the other hand, developed procedures to proactively visit clients' onsite environments in order to check the status and health of IT running on the network. Usually, they used elaborate checklists for recording information about the machine and disk usage. This still failed to give IT the overall picture of the ongoing status and health status of the network.

The very first managed IT solution tools employed along with SNMP were capable of supplying information back to the IT technician, but these were complicated systems that were difficult to manage, and huge companies with huge networks could afford these systems. Several MSPs lost small fortunes into developing their own service delivery platforms using their own infrastructure and network operations center (NOC). For both small businesses and the MSP, launching into managed IT services was cost-prohibitive.

It was in 2005 that systems started to see exceptional improvement by allowing smaller companies to take advantage of the same type of managed services that only Fortune 500 companies were able to access. RMM technology and certified staff could now be leveraged by the MSP in order to serve the small and medium-size business (SMB) market. This lead to the beginning of the managed services movement as we know it today.

RMM Software Benefits

  • IT service providers can lessen site visits and associated costs
  • To keep their IT up and running, clients pay a fixed monthly price
  • Fixed pricing means reliable revenue for the IT provider and no surprises for the client
  • Optimal network stability is obtained via proactive maintenance
  • Customer satisfaction and loyalty are increased
  • Increased technician and end-user productivity
  • SMBs can enjoy enterprise-level automation and monitoring
  • Issues are identified before they become major problems causing system failure
  • Issues are frequently resolved before clients could face them in their environment
  • Allows MSPs to scale, expand their client base and provide true round-the0-clock coverage
  • Maximizes uptime and reduces surprises
  • The fewer problems that occur, the higher the profit margin
  • End-users enjoy increased uptime without disruption during servicing
  • The life of devices can be extended with enhanced performance
  • High-valued techs can be focused on preventative maintenance rather than break-fix issues

Why Comodo RMM Software

Comodo RMM offers MSPs a multi-layered, cloud-based toolset to manage Mac, Windows, and Linux systems in an efficient manner along with panoramic insight and total control over the systems managed. This is executed by incorporating an endpoint monitoring and alerting solution possessing ultra-fast remote desktop sharing, professional services automation (PSA), application life-cycle management, robust ticketing sub-system, endpoint security management, process and service management, and customizable scripting for automated break-fixing.

Let's take a look at how enterprises can use RMM Software to enhance the efficiency of its IT team.

  • Contributes to endpoint protection

    RMM plays a vital role in endpoint protection. Today, endpoint protection has earned unparalleled levels of significance with personal devices being used at work by corporate employees and with an increasing number of people handling corporate systems and networks, RMM thus plays a vital role in making endpoint protection work.

  • Guarantees improved patch management and update management

    Reliable RMM software is capable of helping enterprises to centrally manage patches and updates. It also plays a vital role in sandboxing and testing updates before there is a roll out.

  • Helps ensure better reporting

    With IT obtaining a strategic role in the enterprise scenario, demonstrating efficiency and value has indeed become mandatory. Reporting, in this context, is considered to be greatly important to any organization and RMM solutions help prepare customized reports. They also help in modifying the reports as per the requirements in order to report on security efficiency, to prove ROI etc.

  • Provides alerts via tickets

    RMM tools alert clients by generating tickets whenever an issue arises. This type of an auto-generation of tickets enables the IT guys to remediate issues and keep things intact. It also helps them with prioritization lists. RMM tools thus provide an enhanced level of efficiency for the IT team especially for a company using the RMM software.

  • Plays a vital role in network availability monitoring

    RMM plays a key role in Simple Network Management Protocol (SNMP) monitoring, particularly by focusing on producing a single alert in place of the many tickets that previously used to be generated for a single point of failure, which ultimately used to cause loss of time, for users and also for IT teams.

  • Plays a vital role in backup monitoring

    For any enterprise, RMM plays a significant role in backup monitoring. It helps check backup status in-house and also for third parties' IT infrastructure. This helps in reducing the occurrence of errors that happen in relation to backup management and also helps in disaster recovery.

  • Provides better cloud management

    Organizations are presently dependent on the cloud technology, considered to be an efficient kind of cloud management that is vital to any company's success and smooth working. A good RMM product is capable of helping a company cover varied aspects of cloud management- migration to the cloud, managing data etc.

How to Get Free RMM from Comodo

A lot of expenditures are involved in the handling and monitoring of remote management. This indeed is just the tip of the iceberg. Comodo allows you to take a look at the benefits of using RMM software free of charge and understand why paying for your remote managing program may cost you far more than you think.

Yes, it is really free. Comodo ONE RMM is recognized as a reliable RMM software that is placed on an open source platform. The best thing is that NO coast is involved and you have the option of adding modules like cloud backup service. Imagine owning a software that is free of charge where you're not paying extra for particular things. For instance, Comodo One. Moreover, Comodo ONE also comes with several other modules which are also free. These include:

  • MDM
  • Service desk
  • Quote Manager
  • Patch management
  • Comodo One Mobile
  • Network Assessment

Features

  • Advanced, real time remote intervention tools with our own protocol.
    • Shell Execute with ability to do batch scripts. (Perl and Python are also available)
    • Process Explorer
    • Service Manager
    • Drivers manager
    • Native Applications Manager
    • Network Connections Manager
    • Applications Installer
    • File Transfer
    • Hardware Monitor Tool
    • Registry Cleaner
    • Disk Cleaner
  • Built-in "Procedure Wizard" allows administrators to quickly create and reuse fixes for common endpoint problems.
  • Very fast remote screen acquisition and control using a proprietary, custom-built protocol.
  • Patent Pending rescue option. Administrators can restart devices in rescue mode and connect via C4 to fix problems that are preventing an endpoint from restarting.
  • Integrated service desk with fully fledged ticketing system, including dedicated admin, agent and customer portals.
  • Patch management for Windows, Linux and MAC OS with 3rd party software patching capability.
  • Security management with Comodo Endpoint Security, the industry's most secure endpoint security solution.

FAQs

Is this an installed application? Do I need a server to use the RMM solution?

Comodo's RMM is cloud-based so you do not need to provision a server to manage your local or remote systems.

What does it monitor?

It monitors CPU usage, RAM usage, swap-file usage, hard-drive space, network connections, services, processes and applications.

What can I do if the monitors trigger alerts?

You could apply the built in scripts or build your own batch scripts (or Perl or Python for that matter) . You could also terminate processes, start or stop services, install/patch/uninstall applications. You could run 1st party system maintenance tools or use our registry or disk cleaner utilities. You may prefer to create a screen-sharing session using our proprietary technology, which includes a file-transfer function, to any machine anywhere to resolve any issues.

What happens if the Operating system doesn't load? Can I do any of those actions listed above?

Yes. Our patent-pending 'Rescue' mode allows you to connect to the machine so that you diagnose and fix the OS startup problem. From there you can create a permanent fix for what caused the problem in the first place.

What about ticketing?

Our RMM tool comes with PSA (Professional Services Automation) whereby you, your managed users and predefined events can open tickets. You can even define SLA levels as part of your managed entities 'group policy' and have our RMM tool prioritize your tickets for you.

You are also able to transfer tickets to peer or senior administrators or delegate tickets to the appropriate department to ensure your users receive the best possible service.

I can perform Patch Management too?

Absolutely. We patch 1st and 3rd party Windows, Mac and Linux software.

Does it come with AV management or do I have to pay extra for that?

Our RMM tool includes Comodo Endpoint Security, Comodo's industry-recognized, award-winning threat prevention. CES provides defense-in-depth protection for network endpoints by deploying multiple, interwoven layers of security, including always-on antivirus, firewall, host intrusion prevention, automatic sandboxing and file rating/reputational lookup. The flexible architecture of the solution means that, if you already have a preferred AV solution, you can greatly strengthen those defenses by deploying only the sandbox.

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The managed endpoint requires either:

1. Operating system

a) Microsoft® Windows™ client family:

  • Windows XP x86
  • Windows Vista x86 & x64
  • Windows 7
  • Windows 8

b) Microsoft® Windows™ Server family:

  • Windows 2003 Server (SP2 or higher) x86 and x64 editions
  • Windows 2003 Small Business Server
  • Windows 2003 Small Business Server R2
  • Windows 2008 Server (SP2 or higher) x86 and x64 editions
  • Windows 2008 Small Business Server
  • Windows 2008 Server R2
  • Windows 2011 Small Business Server
  • Windows 2012 Server

c) Linux OS

  • Ubuntu 12.4

2. Hardware

  • Disk space: Minimum 100MB
  • Memory: Minimum 100MB
  • Processor: Single-core 1.8GHz or better

As a time-limited introductory offer, Comodo's RMM tool is zero-obligation, no - risk, 100% free.