Remote Monitoring and Management (RMM), also known as network management (or) Remote Monitoring Tool, is a type of software presents to help Managed Services Providers (MSPs) and systems administrators with a multi-layered, cloud-based toolset to efficiently manage Windows, Mac and Linux systems.
Comodo's Remote Monitoring & Management SaaS with embedded Professional Services Automation, Application Management and Endpoint Security Management offers the system's administrator and Managed Services Provider 360-degree visibility and complete intervention-capable endpoint governance.
Comodo Remote Monitoring and Management (CRMM) presents Managed Services Providers (MSP) and systems administrators with a multi-layered, cloud-based toolset to efficiently manage Windows, Mac and Linux systems.
CRMM grants administrators panoramic insight and control over the systems they manage by combining an endpoint monitoring and alerting solution with ultra-fast remote desktop sharing, professional services automation (PSA), robust ticketing sub-system, application life-cycle management, process and service management, endpoint security management and customizable scripting for automated break-fixing.
Layer one of our RMM toolset allows system administrators and MSPs to define granular monitoring policies for excessive hardware usage systems under their control and to receive alerts as newly opened support tickets. Tickets can then be remediated in an automated fashion using predefined or custom scripts or by using the file transfer capable screen-sharing feature. CRMM even includes a 'rescue' mode, allowing the admin to connect to a machine that may not be starting up properly.
Layer two presents 360o visibility over all processes and services running on managed endpoints and allows the administrator to terminate resource intensive, suspicious or unwanted processes and to stop or start services.
Layer three allows end-users to open support request tickets and track the ticket's status. Helpdesk team members can also create tickets and manage them through assignment and delegation and/or prioritization according to SLA or age.
Layer four offers the ability to define SLAs within the context of the PSA feature, ensuring that any incoming requests are always prioritized accordingly.
Layer five adds network-wide application management. Comodo Free RMM is able to deploy applications, patch them as required and also to uninstall applications when they are no longer required.
Layer six is the granular management of the industry-awarded Comodo Endpoint Security. CES delivers complete protection for endpoint machines by automatically running all untrusted and unknown processes inside an isolated container where they cannot access other processes or write to the file system of the underlying operating system. Automatic containment works alongside a myriad of cutting edge security technologies in CES, including antivirus, firewall and host intrusion prevention, to provide comprehensive threat prevention for endpoint systems.
Remote monitoring and management (RMM), also known as remote monitoring software or network management, is a particular type of software that has been designed to help managed IT service providers (MSPs) remotely and proactively monitor networks, client endpoints, and computers.
Computers originated in the 1950s; however, it wasn't until the early 1990s that the first standard network management tools were extensively widespread in conjunction with the first Simple Network Management Protocol (SNMP). Till this time, on-site servicing was needed using a break-fix model. For instance, when something went wrong, the clients would ask their IT technician to physically go to the computer or server in order to troubleshoot the problem. As this process continued, support technicians, on the other hand, developed procedures to proactively visit clients' onsite environments in order to check the status and health of IT running on the network. Usually, they used elaborate checklists for recording information about the machine and disk usage. This still failed to give IT the overall picture of the ongoing status and health status of the network.
The very first managed IT solution tools employed along with SNMP were capable of supplying information back to the IT technician, but these were complicated systems that were difficult to manage, and huge companies with huge networks could afford these systems. Several MSPs lost small fortunes into developing their own service delivery platforms using their own infrastructure and network operations center (NOC). For both small businesses and the MSP, launching into managed IT services was cost-prohibitive.
It was in 2005 that systems started to see exceptional improvement by allowing smaller companies to take advantage of the same type of managed services that only Fortune 500 companies were able to access. RMM technology and certified staff could now be leveraged by the MSP in order to serve the small and medium-size business (SMB) market. This lead to the beginning of the managed services movement as we know it today.
Comodo RMM offers MSPs a multi-layered, cloud-based toolset to manage Mac, Windows, and Linux systems in an efficient manner along with panoramic insight and total control over the systems managed. This is executed by incorporating an endpoint monitoring and alerting solution possessing ultra-fast remote desktop sharing, professional services automation (PSA), application life-cycle management, robust ticketing sub-system, endpoint security management, process and service management, and customizable scripting for automated break-fixing.
Let's take a look at how enterprises can use RMM Software to enhance the efficiency of its IT team.
RMM plays a vital role in endpoint protection. Today, endpoint protection has earned unparalleled levels of significance with personal devices being used at work by corporate employees and with an increasing number of people handling corporate systems and networks, RMM thus plays a vital role in making endpoint protection work.
Reliable RMM software is capable of helping enterprises to centrally manage patches and updates. It also plays a vital role in sandboxing and testing updates before there is a roll out.
With IT obtaining a strategic role in the enterprise scenario, demonstrating efficiency and value has indeed become mandatory. Reporting, in this context, is considered to be greatly important to any organization and RMM solutions help prepare customized reports. They also help in modifying the reports as per the requirements in order to report on security efficiency, to prove ROI etc.
RMM tools alert clients by generating tickets whenever an issue arises. This type of an auto-generation of tickets enables the IT guys to remediate issues and keep things intact. It also helps them with prioritization lists. RMM tools thus provide an enhanced level of efficiency for the IT team especially for a company using the RMM software.
RMM plays a key role in Simple Network Management Protocol (SNMP) monitoring, particularly by focusing on producing a single alert in place of the many tickets that previously used to be generated for a single point of failure, which ultimately used to cause loss of time, for users and also for IT teams.
For any enterprise, RMM plays a significant role in backup monitoring. It helps check backup status in-house and also for third parties' IT infrastructure. This helps in reducing the occurrence of errors that happen in relation to backup management and also helps in disaster recovery.
Organizations are presently dependent on the cloud technology, considered to be an efficient kind of cloud management that is vital to any company's success and smooth working. A good RMM product is capable of helping a company cover varied aspects of cloud management- migration to the cloud, managing data etc.
A lot of expenditures are involved in the handling and monitoring of remote management. This indeed is just the tip of the iceberg. Comodo allows you to take a look at the benefits of using RMM software free of charge and understand why paying for your remote managing program may cost you far more than you think.
Yes, it is really free. Comodo ONE RMM is recognized as a reliable RMM software that is placed on an open source platform. The best thing is that NO coast is involved and you have the option of adding modules like cloud backup service. Imagine owning a software that is free of charge where you're not paying extra for particular things. For instance, Comodo One. Moreover, Comodo ONE also comes with several other modules which are also free. These include:
Comodo's RMM is cloud-based so you do not need to provision a server to manage your local or remote systems.
It monitors CPU usage, RAM usage, swap-file usage, hard-drive space, network connections, services, processes and applications.
You could apply the built in scripts or build your own batch scripts (or Perl or Python for that matter) . You could also terminate processes, start or stop services, install/patch/uninstall applications. You could run 1st party system maintenance tools or use our registry or disk cleaner utilities. You may prefer to create a screen-sharing session using our proprietary technology, which includes a file-transfer function, to any machine anywhere to resolve any issues.
Yes. Our patent-pending 'Rescue' mode allows you to connect to the machine so that you diagnose and fix the OS startup problem. From there you can create a permanent fix for what caused the problem in the first place.
Our RMM tool comes with PSA (Professional Services Automation) whereby you, your managed users and predefined events can open tickets. You can even define SLA levels as part of your managed entities 'group policy' and have our RMM tool prioritize your tickets for you.
You are also able to transfer tickets to peer or senior administrators or delegate tickets to the appropriate department to ensure your users receive the best possible service.
Absolutely. We patch 1st and 3rd party Windows, Mac and Linux software.
Our RMM tool includes Comodo Endpoint Security, Comodo's industry-recognized, award-winning threat prevention. CES provides defense-in-depth protection for network endpoints by deploying multiple, interwoven layers of security, including always-on antivirus, firewall, host intrusion prevention, automatic sandboxing and file rating/reputational lookup. The flexible architecture of the solution means that, if you already have a preferred AV solution, you can greatly strengthen those defenses by deploying only the sandbox.
a) Microsoft® Windows™ client family:
b) Microsoft® Windows™ Server family:
c) Linux OS
As a time-limited introductory offer, Comodo's RMM tool is zero-obligation, no - risk, 100% free.