Jersey City, NJ, March 10, 2010 — Comodo Security Solutions today announced the Beta release of PC Support Manager, a powerful Remote Support platform allowing for PC maintenance and security support, The announcement was made at the XChange Solution Provider Conference taking place in Los Angeles.
Comodo's PC Support Manager (PSM) is a powerful desktop support and management system, offering integrated and automated PC maintenance tools that work remotely without actually being installed on the remote PC. A convenient icon on the user's desktop initiates a chat session with the solution provider's staff allowing them to quickly answer tier-one support question or initiate a remote support session.
Comodo PSM can be implemented by System Builders by placing a customized Icon on the desktop allowing easy support access into every PC shipped. Solution providers can also use the platform to support their tier one corporate users, reducing the need for expensive telephone support.
The software runs on globally-distributed servers, through highly-secure applications and connections, provided by Comodo, a leader in Internet security. This allows users globally to connect back to the reseller support team.
Future options will include after hours support supplied by Comodo technicians and an online sales center where resellers may offer clients the ability to buy and download applications.
Solution providers can simultaneously support multiple end user remote sessions. An executive dashboard allows privileged users to view and monitor ongoing support sessions, and to help manage support staff. Automated plug-ins includes an installer, system information, security information, and automated backups.
Robert Schaffer, Comodo Group's Managing Director, Global Channels stated: "PC Support Manager offers VAR's the ability to streamline their support while offering more effective service to clients. The product creates an easy way for clients to contact support technicians to remediate a problem without ever using the phone"
PC Support Manager trials are available to all interested resellers upon request. The platform is available either as an unlimited annual subscription or through various pay as you go plans
For more information about Comodo PC Support Manager, please visit the PC Support Manager webpage. For more information on this and the other products available to resellers and to learn about or join Comodo's reseller program please email email@example.com or visit Comodo.com/partners.
Comodo is a leading brand in Internet security, covering an extensive range of security software and services, including digital certificates, PCI scanning, desktop security, online faxing, and computer technical support services.
Businesses and consumers worldwide recognize Comodo as standing for security and trust. Comodo products secure and authenticate online transactions for over 200,000 businesses and have more than 25,000,000 installations of Comodo desktop security software, including an award-winning Firewall and Antivirus software offered at no charge.
The Comodo family of companies is committed to continual innovation, core competencies in PKI, authentication, and malware detection and prevention. As a catalyst in eliminating online crime, the companies' mission is to establish a Trusted Internet.
With US headquarters overlooking Manhattan on New Jersey's waterfront, and global resources in United Kingdom, China, India, Ukraine, and Romania, Comodo products offer intelligent security, authentication, and assurance.
Comodo -- Creating Trust Online®. For more information, visit Comodo's website.
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