PC Support Manager Reseller Edition creates a virtual support and sales network between Solution Providers or System Builders and their clients. When clicked, this icon connects users directly to the support and/ or sales team creating easy remote access to their services or products.
Beyond simply using a reactive Remote Access tool, PC Support Manager provides a platform that saves time and generates new revenue opportunities. Your license also allows distribution of Comodo Internet Security to businesses at no additional cost, making your services more valuable and your profits greater.
of end user PCs to diagnose and correct PC issues
for automated service operations. The operator only needs to monitor progress and handle exceptions.
Automated processes to clean and scan for malware and viruses on PCs and optimize for performance.
Simultaneous support of multiple end users
(only limited by plan purchased and operator capacity).
Supervisors can view and monitor ongoing support sessions,
to help manage support staff (Based on roles/levels assigned)
Installs with just a mouse click. Automatically installs and configures with no restart required.
Subscribing end users have a menu of common PC services that can be selected to run automatically or can start a chat with the operator.
End user presence is not required in order for Operators to offer remote access and support to PCs if a prescheduled appoint is arranged
Operators can discretely access the command line of the desktop to perform system diagnosis, troubleshooting without disrupting the user.
Displays during sessions and provides a full log at any time during the session
PC Support Manager is supported with XP 32/64 Vista 32/64 Windows 7 32/64.
The GeekBuddy client application must be installed on end user PCs in order to allow remote access.
Active Internet connection
Windows XP and above
A PC with 20 MB hard disk free space
Bandwidth depends on activity. Remote access connection requires between 15 KB and 500 KB/sec, while Plug-ins require less than 1 KB/sec.
In most cases, remote access is not blocked by firewalls. However, if it is, the client/company must set policies to allow the remote access through the GeekBuddy application.
Resellers can choose from an unlimited plan or a pay as you go plan.
Other vendors can adapt their products to be integrated using our software developer's kit.
Make sure to have your order number or subscription information available.
For technical product questions visit our Support Home Page click on the "Submit a Ticket" link and select "Internet Security Support" from the dropdown menu and submit.
Check out our Online Help Guide for tips on how to use and configure our products and for detailed technical information.
Go to the Help Guide
Our Forum is populated with fellow Comodo users and developers alike and can quite often be the quickest and friendliest way to find answers to questions that you have.
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